joiya9 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how joiya9 ("we", "us", "our ", "the Platform") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the joiya9 website at https://joiya9.club and all associated services.

joiya9 is an online casino and cricket betting entertainment platform serving players in Bangladesh. We are committed to handling your personal data with transparency, care, and respect. This Policy explains in plain terms what data we hold, why we hold it, and what control you have over it.

This Policy is effective as of 1 January 2026 and supersedes all previously published versions. Where this Policy references the joiya9 Terms & Conditions, that document is available at joiya9 Terms & Conditions.

2. Data We Collect

joiya9 collects personal data in the following categories:

2.1 Identity & Registration Data

• Full legal name as provided at registration.
• Date of birth (used for age verification — players must be 18 or older).
• Username chosen at account creation.
• Gender (optional, where provided).

2.2 Contact Data

• Email address registered to your account.
• Mobile phone number (used for account verification and support communications).
• Residential address (collected during KYC verification).

2.3 Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued photo ID (National ID card, passport, or driver's licence).
• Proof of address documents (utility bill or bank statement dated within three months).
• Payment method confirmation screenshots where required for large withdrawal processing.

2.4 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and transaction reference numbers.
• Mobile banking account identifiers associated with bKash, Nagad, Rocket, and Upay transactions.
• Account balance history and betting/gaming transaction records.

2.5 Technical & Usage Data

• IP address and approximate geographic location at time of access.
• Device type, operating system, and browser information.
• Pages visited, features used, session duration, and click-path data.
• Login timestamps and session activity logs.

2.6 Communications Data

• Records of correspondence with joiya9 support via live chat, email, or WhatsApp.
• Feedback, complaints, and dispute records submitted to joiya9.

3. How We Collect Your Data

joiya9 collects personal data through the following means:

• Direct provision: Data you supply when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting support.
• Automated technologies: Data collected automatically when you access the joiya9 platform, including cookies, server logs, and session-tracking technologies.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when processing your deposits and withdrawals.
• Third-party game providers: Game session data (rounds played, stakes, outcomes) transmitted to joiya9 by game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for account records and dispute resolution purposes.

4. How We Use Your Personal Data

joiya9 uses collected personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity data, contact data, username
Age verification and KYC compliance	Date of birth, KYC documents, address data
Processing deposits and withdrawals in BDT	Financial data, payment method identifiers
Fraud prevention and account security	Technical data, IP address, login logs
Responsible gaming monitoring and intervention	Transaction data, session data, usage patterns
Customer support and dispute resolution	Communications data, transaction records
Platform improvement and analytics	Usage data, session data (anonymised where possible)
Promotional communications (with consent)	Email address, contact data

joiya9 does not use your personal data for any automated profiling that produces legal or similarly significant effects without human review. Responsible gaming flags are reviewed by the joiya9 support team before any account intervention is applied.

5. Legal Basis for Processing

joiya9 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and joiya9 when you register an account — including identity verification, payment processing, and account management.
• Legal obligation: Processing required to comply with anti-fraud, anti-money-laundering, age verification, and responsible gaming obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit consent. Consent may be withdrawn at any time by contacting joiya9 support or using the unsubscribe link in any marketing email.

6. Data Sharing and Third Parties

joiya9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Personal data is shared only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum necessary transaction data to process your BDT deposits and withdrawals securely.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive game session identifiers to deliver game content and settle round outcomes. These providers operate under strict data processing agreements with joiya9.
• Technology infrastructure partners: Hosting, CDN, and cybersecurity providers who support platform operations under confidentiality obligations.
• Legal and regulatory requirements: Where joiya9 is required by law, court order, or legitimate regulatory authority to disclose personal data, it will do so in accordance with applicable legal requirements and will notify the affected player where legally permitted.

All third-party partners with whom joiya9 shares personal data are required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared. joiya9 does not transfer personal data to parties outside Bangladesh's or the applicable jurisdiction's data protection framework without appropriate safeguards in place.

7. Data Retention

joiya9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this Policy, or as required by applicable legal, regulatory, or operational obligations.

• Active account data: Retained for the duration of your joiya9 account and for a minimum of five years following permanent account closure, in accordance with anti-money-laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years from the date of submission, in line with identity verification compliance obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for a minimum of two years from the date of the last interaction.
• Technical and usage logs: Typically retained for up to 12 months from collection, after which they are aggregated and anonymised or deleted.

When personal data is no longer required for its stated purpose and the applicable retention period has elapsed, joiya9 will securely delete or irreversibly anonymise that data.

8. Cookies and Tracking Technologies

joiya9 uses cookies and similar client-side storage technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the joiya9 website.

8.1 Types of Cookies Used

• Strictly necessary cookies: Required for the joiya9 platform to function. These include session authentication cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without disrupting platform functionality.
• Functional cookies: Remember your platform preferences such as language setting, last-visited game category, and display options. These improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate joiya9, which features are most used, and where errors occur. This data is used internally to improve the platform and does not identify individual players.

8.2 No Third-Party Advertising Cookies

joiya9 does not place third-party advertising or retargeting cookies on your device. No external advertising networks are permitted to track your joiya9 session activity.

8.3 Managing Cookies

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using core joiya9 platform features. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

9. Data Security

joiya9 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your device and joiya9 servers.
• Encryption at rest for sensitive personal data and KYC documents stored on joiya9 infrastructure.
• Access controls: Personal data is accessible only to joiya9 staff and systems that require it for legitimate operational purposes. Access is role-based and regularly reviewed.
• Intrusion detection and monitoring: joiya9 infrastructure is continuously monitored for suspicious activity and unauthorised access attempts.
• Regular security reviews: joiya9 conducts periodic security assessments to identify and address vulnerabilities in its data handling systems.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, joiya9 will take prompt action to contain the breach and will notify affected players without undue delay.

10. Your Data Rights

As a joiya9 player, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data that joiya9 holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to erasure: You may request that joiya9 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that joiya9 restrict the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to data portability: You may request a copy of personal data you have provided to joiya9 in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to the processing of your personal data where joiya9 relies on legitimate interests as its legal basis, unless joiya9 can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the above rights, please contact the joiya9 support team via live chat or email at [email protected]. joiya9 will respond to all valid data rights requests within 30 days of receipt. In some cases, joiya9 may need to verify your identity before processing a data rights request to protect player account security.

11. Children's Privacy

The joiya9 platform is strictly for individuals aged 18 years or older. joiya9 does not knowingly collect personal data from any person under the age of 18. If joiya9 becomes aware that personal data has been collected from an underage individual, that data will be deleted immediately and the associated account will be permanently closed.

If you believe that a person under the age of 18 has registered on joiya9, please contact the support team immediately at [email protected] so that appropriate action can be taken without delay.

12. Third-Party Links

The joiya9 platform does not contain links to external third-party websites. In the event that any supporting content or documentation references an external resource, joiya9 is not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to the joiya9 platform at https://joiya9.club and its associated services.

13. Amendments to This Privacy Policy

joiya9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, data handling practices, or applicable legal requirements. When a material change is made to this Policy, joiya9 will:

• Publish the updated Policy on this page with a revised effective date clearly stated at the top of the document.
• Notify registered players via email to the address associated with their account where the change is material and affects how their data is processed.

Your continued use of the joiya9 platform after the publication of an amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the amended Policy, you should cease using the platform and may request account closure by contacting joiya9 support.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or joiya9's data handling practices, please contact the joiya9 support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the joiya9 website.
• Email: [email protected] (displayed as plain text — not a clickable link).
• WhatsApp: +880 1700 000000
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

joiya9 aims to acknowledge all privacy-related queries within 24 hours and to provide a substantive response within 30 days. For urgent data security concerns — such as suspected unauthorised access to your account — please use the live chat channel for the fastest response.